When Zoe Glass was offered an intern position with us at m+p, she set out on a journey to understand what Language Strategy is all about. Here, she reflects on Stuart Hall, Kelly Osbourne, and what she learned about Language Strategy.
Today, one misstep in communication can cost you trust, customers, and credibility. Whether you’re navigating the unknowns of AI, political upheaval, or global market shocks, the difference between chaos and clarity comes down to one thing: how you communicate when it matters most.
On this episode of HearSay, we talk with Michelle Russo, EVP and Chief Communications and Marketing Officer at the U.S. Chamber of Commerce, about “Calming the Chaos.” Michelle has spent her career turning uncertainty into opportunity—and she shares some real-world communication strategies to help businesses not just survive, but win in this environment.
Consumer rage is surging. Customers feel betrayed–and people are reaching a breaking point. Across the country, once-trusted brands are raising prices, shrinking products, and making customer service harder to access. Playing short-term games with customer trust is a dangerous gamble. Michael Maslansky shares three principles to help companies do better by treating customers fairly.
Every day, in boardrooms, break rooms, and across the internet, people are shaping their own version of your company’s story—whether it’s accurate or not. Here’s the hard truth: If you don’t own your narrative, someone else will. And when that happens, you can lose control—not just of your story, but of your brand, your reputation, and your future.
On this episode of HearSay, we dive into a critical question every business leader should be asking: Do you have a corporate narrative that truly defines you—or are you letting the world fill in the blanks? Join us, because the answer could be the difference between leading the conversation and being left behind.
News that RFK Jr. will push to change the childhood vaccine schedule is putting intense new scrutiny on recommendations. When pharma responds with “trust the science” or appeals to authority of the CDC’s past recommendations, these messages often fall flat—or worse, appear dismissive.
Does your company have a corporate narrative? Do you know it? Can people find it? And more importantly, is it the right one? Ben Feller suggests it may be time to see if your narrative is doing its job–and offers three ways to simplify the challenge of finding the right one.
The Make America Healthy Again (MAHA) Commission has dropped its roadmap, and while the headlines sound like the usual policy fare (“modernize vaccines,” “expand injury research,” “re-evaluate childhood schedules”), what’s really happening is a communications earthquake. Ignore it, and you do so at your own peril.
HR leader and m+p Senior VP of Talent,
Nile Hull, has seen a lot of candidates walk through our doors (or show up virtually)—and she knows what sets the standouts apart. Spoiler alert: it’s not just experience or a polished résumé. It’s the words you choose, the tone you set, and the stories you tell. In this insightful piece, Nile shares five language tactics for interviews, to help candidates use their words thoughtfully and authentically.
In our work, we often hear terms like “insights,” “learnings,” and “findings” used interchangeably. But are they really the same? And does it matter which one you use?
The answer is no. And yes.
The controversy around American Eagle’s jeans ad with Sydney Sweeney is not about denim or DNA. It’s a full-blown Rorschach test for our culture war, according to Lee Carter. In her latest piece, Lee explores why people on the left and the right are so outraged. Over jeans.
