Author Archives: Michael Maslansky

About Michael Maslansky

CEO maslansky + partners

20 ways to say you’re sorry—and when to use them

December 20, 2017

It seems that apologies are in the headlines every day. For any company, apologizing is one of the hardest things to communicate – there is no instance where the words you use are more important than when your company has (or is perceived to have) something to apologize for. Because how a company crafts an apology can make or break their reputation.

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